Terms of Service

Please read these terms carefully before using our service

Effective: October 6, 2026 — Version 1.4

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and AllStrong ("we," "us," "our," or "Company"), governing your access to and use of AllStrong (the "Service"), available at https://allstrong.app.

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service. Your continued use after any changes constitutes acceptance of the revised Terms.

2. Eligibility

Eligibility requirements depend on which part of the Service you are using.

2.1 Consumer Service (AllStrong health & fitness tracking app)

Independent accounts. You must be at least 13 years of age to create and operate your own independent AllStrong account. Users between 13 and 17 may use the consumer Service only with the consent of a parent or legal guardian who agrees to be bound by these Terms. At signup, teens (13–17) must affirm that a parent or guardian has approved the account.

Children under 13 may not create independent accounts. Our signup flow requires a date of birth, and any date of birth that would indicate the applicant is under 13 will result in the signup being rejected. If we learn that an independent account has been created by or for a child under 13 without verifiable parental consent, we will delete the account and all associated personal information promptly.

Child Profiles under 13 (parent-managed). A parent or legal guardian with their own AllStrong account may create a "Child Profile" for a child under 13 within the "My Family" section of the mobile app. Child Profiles are sub-profiles — they are not independent accounts. Before a Child Profile can be used to log any health data, the parent must complete our Verifiable Parental Consent (VPC) process (a one-time $0.50 credit-card authorization, immediately refunded, per 16 C.F.R. § 312.5(b)(2)). By creating a Child Profile you represent that you are the child's parent or legal guardian and you consent to AllStrong's collection and use of the child's information as described in the Privacy Policy §13. You may revoke consent and request deletion of your child's data at any time.

2.1.1 Parent Responsibilities for Child Profiles

When you create a Child Profile you are the party contracting with AllStrong on behalf of the child. You specifically agree that:

  • You are the biological parent, adoptive parent, or legal guardian of the child and have legal authority to consent to the collection of the child's information.
  • The information you enter on behalf of the child is accurate to your knowledge.
  • You will not use the Service to log or collect prohibited categories of information for the child (see Privacy Policy §13 — no location tracking, no social features, no advertising identifiers, no substance or medication logging).
  • You accept responsibility for any use of the Service under the Child Profile.
  • You may revoke consent at any time; upon revocation we will delete the child's health data within 30 days in accordance with the Privacy Policy.

2.2 Gym Platform (AllStrong gym management for businesses)

The AllStrong Gym Platform (the "Gym Platform") — including gym owner accounts, the gym management dashboard at gym.allstrong.app, the gym-owner self-serve signup at allstrong.app/gym, Stripe Connect member billing, and all related B2B features — is a business tool offered only in the United States, and is restricted as follows:

  • You must be at least 18 years of age to register for, operate, or own an account on the Gym Platform.
  • You must be a resident of, or a legal entity formed in, the United States (the fifty states, the District of Columbia, or U.S. territories).
  • You must have the authority to bind the business on whose behalf you are registering, if registering on behalf of a business.
  • The Gym Platform is not offered in, and may not be used from, any jurisdiction outside the United States.
  • We reserve the right to refuse service, suspend, or terminate any Gym Platform account that does not meet these requirements.

By registering for a Gym Platform account, you represent and warrant that each of the above requirements is satisfied.

2.3 General

By using the Service, you represent and warrant that you have the legal capacity to enter into these Terms and that all registration information you submit is truthful and accurate.

3. Account Registration

To access certain features, you must create an account. You agree to:

  • Provide accurate, current, and complete registration information.
  • Maintain and promptly update your account information.
  • Maintain the security and confidentiality of your login credentials.
  • Accept responsibility for all activities under your account.
  • Notify us immediately of any unauthorized use at support@allstrong.app.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Description of Service

AllStrong is a software-as-a-service (SaaS) application providing the features described on our website. The Service includes both a consumer health and fitness tracking application and a gym management platform for fitness businesses. Features available to you depend on your subscription tier and account type (individual consumer or gym).

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice for material changes.

5. Subscriptions and Billing

5.1 Consumer Subscription Payments

Paid consumer subscriptions are offered when checkout is open; current prices are at https://allstrong.app/pricing.

Payments for paid consumer subscriptions are processed by Stripe, Inc. ("Stripe"). You enter your payment details on Stripe's secure hosted checkout page; we never receive or store your full payment card number. Stripe's handling of your payment information is described in Stripe's Privacy Policy at https://stripe.com/privacy.

Billing questions, incorrect charges, and payment disputes are handled by us. Contact support@allstrong.app first (see Section 7).

5.2 Gym Platform Billing

Gym owners subscribe to the AllStrong gym management platform on a recurring basis. Gym Platform subscriptions are paid through Stripe on the terms in Section 5.1. Current Gym Platform tiers, prices, and what each tier includes are published at https://allstrong.app/pricing and are shown at checkout before you pay.

5.3 Gym Member Billing via Stripe Connect

If you are a gym that uses our platform to bill your members, member payment processing is handled through Stripe, Inc. ("Stripe") via Stripe Connect. Under this arrangement:

  • Each gym maintains a separate Stripe connected account. The gym is the merchant of record for its member transactions.
  • AllStrong collects a platform fee of 0.5% on each member transaction processed through the platform.
  • Supported payment methods include credit cards, debit cards, and ACH bank transfers. ACH payments are subject to Stripe's ACH Terms of Service.
  • Gyms are responsible for disclosing any fees they charge members under their own policies (such as late-cancellation or no-show fees) in the membership agreement or at the time of booking, before the member incurs them, and for refunding any fee charged in error.
  • AllStrong does not store payment card numbers or bank account details. All payment credentials are held by Stripe.

5.4 Member Billing Through Gyms

If you are a gym member whose membership is billed through the AllStrong platform:

  • Your gym is the merchant of record for your membership charges. AllStrong facilitates the transaction but does not set your membership pricing or terms.
  • Fees your gym charges under its policies, such as late-cancellation or no-show fees, are charged to the payment method you saved with your gym, in the amount your gym showed you when you booked. Your gym handles refunds of those fees.
  • Payment disputes, refund requests, and billing inquiries should be directed to your gym first. If your gym is unable to resolve the issue, you may contact Stripe directly or reach out to us at support@allstrong.app.
  • Membership freeze, pause, and cancellation policies are set by your gym, not by Strongly. Contact your gym for their specific policies.
  • Your payment information is processed and stored by Stripe in accordance with Stripe's privacy policy and PCI DSS requirements.

5.5 Subscription Plans

The Service is offered under multiple subscription tiers for both consumers and gyms. Current pricing and features are available at https://allstrong.app/pricing. Prices are shown before tax. Where we are required to collect sales tax or a similar tax, it is calculated and added at checkout.

5.6 Billing Cycle

Paid subscriptions are billed in advance on a recurring basis. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.

5.7 Price Changes

We reserve the right to change prices at any time. For existing subscribers, price changes take effect at the start of the next billing cycle following at least 30 days' written notice.

5.8 Cancellation

You may cancel your subscription at any time from the billing screen in the app, which opens the subscription management page operated by Stripe, where you can also update your payment method. Upon cancellation, your subscription remains active until the end of the current billing period. You retain access to paid features until the period you paid for expires.

6. Free Trials

We may offer free trial periods. Unless you cancel before the trial ends, your subscription will automatically convert to a paid subscription. Free trials are limited to one per user.

7. Refund Policy

Refund requests are evaluated on a case-by-case basis and must be submitted within 7 days of the charge date. If you experience a technical issue preventing use of the Service, contact us at support@allstrong.app. Partial-month refunds are not provided for mid-cycle cancellations. Chargebacks initiated without first contacting us may result in account suspension.

For gym member billing processed through Stripe Connect, refund policies are determined by your gym. Contact your gym directly for refund requests related to membership charges.

8. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law or regulation.
  • Infringe on the intellectual property rights of others.
  • Transmit defamatory, obscene, threatening, abusive, or hateful material.
  • Upload viruses, malware, or malicious code.
  • Attempt unauthorized access to the Service or other accounts.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Use automated tools to access the Service without written permission.
  • Reverse-engineer, decompile, or disassemble any part of the Service.
  • Create multiple accounts to circumvent restrictions or bans.
  • Resell or redistribute access without authorization.
  • Use the Service to compete with AllStrong or build a competing product.

9. Gym Owner Responsibilities

If you operate a gym through the AllStrong platform, you agree to the following additional obligations:

9.1 Billing and Tax Compliance

  • You are responsible for setting accurate membership pricing and communicating billing terms to your members.
  • You are responsible for all tax compliance obligations related to member billing through your Stripe connected account, including sales tax collection and remittance. Stripe Tax is available through your connected account to assist with tax calculation.
  • You are responsible for communicating your refund and cancellation policies to your members.

9.2 Member Data Use

  • You may access member data made available through the gym dashboard (attendance records, class bookings, benchmark results, coaching session history, churn risk indicators, and staff notes) solely for the purposes of gym operations, coaching, and member service.
  • You must not access, use, or disclose member health data (including attendance patterns, benchmark results, and coaching notes) for any purpose beyond gym operations and coaching.
  • You must not share member data with third parties without the member's explicit consent.
  • You must not discriminate against members based on health data, churn risk scores, or any personal information accessed through the platform.
  • You must not use churn prediction data or member analytics for purposes other than member retention and service improvement.

9.3 Data Ownership

  • Members own their personal data. As a gym owner, you are granted a limited license to access and use member data made available through the dashboard for coaching, operations, and member service during the period of active membership.
  • Upon membership termination (whether by the member or the gym), your access to that member's data through the platform ceases.
  • Members' personal health logs (nutrition tracking, sleep data, mood entries, AI chat history, and wearable data) are not accessible to gym owners unless a member explicitly shares specific data through the coaching feature.

9.4 Gym Account Termination

  • Upon cancellation of your gym platform subscription, you will have 30 days to export your gym data (member lists, class schedules, attendance records, and financial reports) through the dashboard export feature.
  • After the 30-day export window, your gym dashboard access and all associated gym data will be deleted in accordance with our data retention policy.
  • Member accounts and personal data are unaffected by gym account termination. Members retain their individual AllStrong accounts and data.

10. Intellectual Property

The Service, including its software, design, text, graphics, logos, and underlying code, is the property of AllStrong or its licensors and is protected by intellectual property laws. The AllStrong name, logo, and related marks are trademarks of Strongly.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes.

11. User Content

You retain all ownership rights to content you submit. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your content solely for the purposes of operating and improving the Service. This license terminates when you delete your content or account.

12. AI-Powered Features

12.1 AI-Generated Content

The Service may incorporate artificial intelligence ("AI") features powered by third-party AI providers including Anthropic, PBC ("Claude AI"). AI-generated content is provided for informational and productivity purposes only and does not constitute professional advice. We do not guarantee the accuracy, completeness, or reliability of AI-generated content. You assume all risk associated with any reliance on AI-generated content.

12.2 AI Health Coaching

The AI-powered health coach provides general fitness and nutrition guidance based on information you provide. It does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before making health decisions based on AI recommendations.

12.3 Churn Prediction and Member Analytics

For gym owners, the Service includes AI-powered features that analyze member attendance patterns, booking behavior, and engagement metrics to generate churn risk scores and retention insights. These scores are probabilistic estimates and are not guarantees of member behavior. Gym owners should not rely solely on churn predictions for decisions that materially affect a member's access to services.

12.4 In-App Messaging

The Service provides in-app messaging between gym coaches and members. Messages are stored on our servers and are not encrypted end-to-end. Gym staff with appropriate roles may access messaging threads for operational purposes. Do not share sensitive personal information (such as medical records, Social Security numbers, or financial account details) through in-app messaging.

13. Multi-Location Terms

For gyms subscribed to the Enterprise tier:

  • Multiple gym locations may be managed under a single account.
  • Each location maintains its own settings, including timezone, staff assignments, class schedules, and member rosters.
  • Data is shared across locations within the same gym organization. A member enrolled at one location may be visible to staff at other locations within the same organization.
  • Location-specific billing and operational data is available per location through the dashboard.

14. Third-Party Services

The Service integrates with third-party services including payment processors (Stripe), AI providers (Anthropic), authentication services (Google/Firebase), and others listed in our Privacy Policy. We are not responsible for the practices, terms, or privacy policies of third parties. Use of third-party services is at your own risk.

15. Privacy

Our collection and use of your personal information is described in our Privacy Policy at https://allstrong.app/privacy, incorporated herein by reference.

16. Health and Fitness Data

AllStrong collects health and fitness data including biometric measurements, activity data, and wearable device data that you choose to share. This data is used solely to provide fitness tracking and analysis features. AllStrong is NOT a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), and our Service does not constitute medical advice, diagnosis, or treatment. We strongly encourage you to consult qualified healthcare professionals for any medical concerns. Do not rely on our Service for medical decisions. If you choose to share sensitive health information (such as heart rate, sleep data, or biometric measurements), you do so voluntarily and at your own risk.

17. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure; that defects will be corrected; or that the Service or servers are free of viruses or other harmful components.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL STRONGLY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SERVICE IN THE THREE MONTHS PRECEDING THE CLAIM OR (B) $50.

19. Indemnification

You agree to defend, indemnify, and hold harmless AllStrong and its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, and expenses arising from: (a) your use of the Service; (b) your violation of these Terms; or (c) your violation of any third-party rights.

20. Termination

We may suspend or terminate your account at any time, with or without cause, with or without notice. Upon termination, your right to use the Service ceases immediately. Sections 10, 17, 18, 19, 21, and 22 survive termination.

21. Dispute Resolution

21.1 Informal Resolution

Before filing a claim, you agree to attempt to resolve the dispute informally by contacting us at support@allstrong.app. We will attempt to resolve the dispute within 30 days.

21.2 Arbitration

If informal resolution fails, any dispute shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration shall take place in Ohio, or, where the AAA Consumer Arbitration Rules so require, at a location convenient to you. The arbitrator's decision shall be final and binding.

21.3 Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS. TO THE EXTENT PERMITTED BY LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION.

22. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles. Any disputes not subject to arbitration shall be resolved in the state or federal courts located in Ohio.

23. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice for material changes via email or in-app notification. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance.

Version history (most recent first):

  • v1.4 (2026-10-06) — §5.1, §5.2, §5.5, §5.8, §14: consumer subscriptions, offered when checkout is open, are paid through Stripe (hosted checkout and subscription management); Gym Platform subscriptions have been billed through Stripe since April 2026; prices stated before tax; third-party processor list updated. §5.3, §5.4: fees charged under gym policies; the fee pass-through option is removed (§5.3, §9.1). §21.2 and §22: arbitration seat and governing law changed from Texas to Ohio. §26: identifies the operator. Sections 18, 21 and 22 apply from 2026-11-05 to accounts that accepted a prior version, or earlier if you accept these Terms in the app. Accounts that have not yet accepted any version are bound when they accept in the app.
  • v1.3 (2026-04-18) — §2.1 rewritten: clarifies that under-13 independent accounts are rejected at signup; adds the "Child Profiles under 13 (parent-managed)" paragraph covering the VPC flow; adds new §2.1.1 "Parent Responsibilities for Child Profiles." No other sections materially changed.
  • v1.2 (2026-04-11) — §2.2 added USA-only + 18+ restriction for the Gym Platform.
  • v1.1 (2026-04-11) — Stripe Connect member billing clauses + §2.2 initial Gym Platform terms.

24. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

25. Entire Agreement

These Terms, along with our Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and AllStrong regarding the Service.

26. Contact Information

AllStrong
AllStrong and the Strongly brand are operated by Daniel Swick, doing business as AllStrong.
Mailing address: 3660 Briarcliff Road, Nashport, OH 43830
Telephone: 740-403-9774
Email: support@allstrong.app
Website: https://allstrong.app